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Terms & Conditions

  • Packages are valid for 12 months from date of purchase.

  • To confirm your preferred dates and times, please contact Waterfly Borneo at hello@waterflyborneo.com or call +6011 31837359.

  • SUP Yoga sessions are available only on Fridays, Saturdays and Sundays at 8 AM.

  • All activities are subject to availability.

  • In case an activity is unavailable due to unforeseen circumstances or factors beyond our control, Waterfly Borneo will make every effort to reschedule or offer an alternative activity of equal value. No refunds, partial or otherwise, will be provided.

  • Customer may reschedule booking with at least 24 hours’ notice, subject to availability. Any rescheduling requests made less than 24 hours before the activity will be subject to Waterfly Borneo’s discretion and availability. If rescheduling is not possible, the booking will be considered a cancellation, and no refunds will be issued.

  • No refunds or cash exchange will be provided for any part of the package that is not utilized. Activities not undertaken within the package’s validity period will be forfeited.

  • Waterfly Borneo reserves the right to modify these terms and conditions at any time without prior notice.

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+601131837359

Waterfly Borneo Travel and Tours Sdn Bhd  

202101036869(1437169-X) 

MOTAC L/N/11393​

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